Terms & Conditions

Terms & Conditions

Welcome to Margaret Sydney. By accessing our website or placing an order, you agree to the following Terms & Conditions. These terms are designed to provide a transparent shopping experience while protecting your rights under applicable consumer protection laws in Australia and New Zealand.

1. About Margaret Sydney

Trading Name: Margaret Sydney

Website: https://margaretsydney.com

Email: support@margaretsydney.com

Margaret Sydney is an online fashion and lifestyle retailer offering carefully curated collections to customers throughout Australia and New Zealand.

To offer fashionable products at accessible prices, we work with international manufacturing and fulfilment partners while delivering orders through established shipping and logistics providers.

2. Acceptance of These Terms

By accessing our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.

By completing a purchase, you agree to the terms applicable to your transaction.

Nothing in these Terms excludes, restricts, or limits your rights under applicable consumer protection laws.

3. Products & Availability

We make reasonable efforts to ensure that product descriptions, photographs, availability, and pricing are accurate and up to date.

Please note:

  • Colours may vary slightly depending on your screen or device settings.

  • Minor variations in appearance may occur where accurately disclosed and consistent with the product description.

  • Product availability and pricing may change without prior notice.

  • Products are subject to availability at the time of order fulfilment.

If an ordered item becomes unavailable, we will contact you to discuss an appropriate alternative or refund.

Nothing in this section limits your rights where products do not match their description or meet applicable consumer guarantees.

4. Orders

Your order is submitted once you complete checkout and payment has been successfully processed.

An order confirmation email will be sent to the email address provided during checkout.

Orders may be cancelled within 24 hours of being placed, provided they have not already entered processing or dispatch.

After this period, cancellation or modification may no longer be possible.

If we are unable to fulfil your order, we will notify you and arrange an appropriate refund.

Statutory cancellation and consumer guarantee rights are not affected by these conditions.

5. Pricing & Payment

  • All prices are displayed in Australian Dollars (AUD) unless otherwise indicated at checkout.

  • GST is included where applicable.

  • Payments are processed securely through our authorised payment service providers.

  • Accepted payment methods are displayed at checkout.

  • We reserve the right to update product prices and promotional offers at any time.

  • Price changes will not affect orders that have already been accepted and confirmed.

Any applicable shipping costs or additional charges will be displayed before the customer completes checkout.

6. Shipping & Fulfilment

We currently offer delivery throughout Australia and New Zealand.

Processing Time

1–2 Business Days

Shipping Time

7–12 Business Days

Estimated Total Delivery

8–14 Business Days

These timeframes are estimates and do not constitute guaranteed delivery dates.

Orders may be delivered through international logistics providers and local delivery partners, including Australia Post, NZ Post, and other available carriers.

Shipping updates and tracking information may be provided by email or through the order status page once available.

To provide a broader product selection while maintaining competitive prices, Margaret Sydney works with international manufacturing and fulfilment partners.

Depending on product availability, orders may be dispatched from different fulfilment centres before being delivered to customers throughout Australia and New Zealand.

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Public holidays

  • Severe weather conditions

  • High shipping volumes

  • Customs or international transit procedures

  • Carrier delays

  • Remote or regional delivery locations

If your order has not arrived within 30 business days, please contact our support team so we can investigate and arrange an appropriate resolution, including a replacement or refund where applicable.

Nothing in this section limits your rights under applicable consumer protection legislation regarding delayed or undelivered goods.

7. Returns & Refunds

Eligible items may be returned within 30 days of delivery in accordance with our Return and Refund Policy.

For standard change-of-mind returns, items must:

  • Be unworn and unused

  • Be in their original condition

  • Include all original tags

  • Include the original packaging

  • Not have been washed, damaged, or altered

To request a return, please contact:

support@margaretsydney.com

Unless an item is faulty, damaged, incorrect, or otherwise covered by statutory consumer guarantees, return shipping costs are the responsibility of the customer.

We do not charge restocking fees.

Approved refunds are processed to the original payment method within 7 business days after the returned item has been received and inspected, where a return is required.

Additional processing time may apply depending on the customer's bank or payment provider.

For further information, please refer to our Return and Refund Policy.

8. Faulty or Incorrect Products

If your item arrives damaged, faulty, incorrect, or significantly different from its description, please contact our customer support team as soon as possible, preferably within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs where possible

We will review the matter and arrange an appropriate remedy, such as repair, replacement, or refund, as required under applicable consumer protection laws.

The suggested 7-day reporting period does not restrict your statutory rights or prevent you from reporting faults discovered later.

9. Consumer Rights

Nothing in these Terms & Conditions limits, excludes, or restricts your statutory consumer rights.

Customers in Australia are protected under the Australian Consumer Law (ACL).

Customers in New Zealand are protected under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986, where applicable.

Where required by law, customers remain entitled to appropriate remedies for products that are faulty, unsafe, incorrectly described, or do not meet applicable consumer guarantees.

These rights apply regardless of any additional voluntary return or refund policies offered by Margaret Sydney.

10. Privacy

Your personal information is collected, used, stored, and handled in accordance with our Privacy Policy and applicable privacy legislation.

We may share information with service providers where necessary for payment processing, order fulfilment, shipping, customer support, and other legitimate business purposes, as explained in our Privacy Policy.

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, or disclosure.

For more information, please review our Privacy Policy available on our website.

11. Complaints & Customer Support

If you have a question, concern, or wish to make a complaint, our customer support team is available to assist you.

Email: support@margaretsydney.com

When contacting us, please include your order number and a clear description of your enquiry whenever possible.

We aim to acknowledge enquiries within 48 hours and provide a full response as quickly as reasonably possible.

We are committed to handling customer concerns fairly and in accordance with applicable consumer protection laws.

12. Governing Law

These Terms & Conditions are subject to the applicable laws governing the transaction, including mandatory consumer protection legislation in Australia and New Zealand, where applicable.

Nothing in these Terms prevents consumers from exercising rights or remedies available to them under applicable law.

13. Changes to These Terms

Margaret Sydney reserves the right to update these Terms & Conditions from time to time to reflect changes in our business operations, services, or applicable legal requirements.

The latest version will be published on our website.

Changes will generally apply prospectively and will not remove rights arising from orders already placed or otherwise alter existing agreements without a lawful basis.

We encourage customers to review these Terms periodically.

14. Contact Information

For any questions regarding these Terms & Conditions, orders, payments, shipping, returns, or refunds, please contact:

Margaret Sydney

Website: https://margaretsydney.com

Email: support@margaretsydney.com

We aim to provide a reliable, transparent, and enjoyable online shopping experience for customers throughout Australia and New Zealand.