Shipping Policy

At Margaret Sydney, we believe shopping for timeless fashion should be effortless from the moment you place your order until it arrives at your door.

That's why we offer FREE Standard Shipping on all orders across Australia and New Zealand — with no hidden fees and no minimum purchase required.

1. Processing & Delivery

Order Processing

1–2 Business Days

Shipping Time

7–12 Business Days

Estimated Total Delivery

8–14 Business Days

Orders are processed Monday to Saturday.

Orders placed after 5:00 PM (AEST) will be processed on the next business day.

All delivery timeframes are estimates and may vary depending on the destination, shipping conditions, and carrier operations.

2. Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email.

Tracking information will be available through your order status page once provided by our shipping partners.

Please allow 24–72 hours for tracking information to become available after dispatch.

If you experience any difficulties accessing your tracking information, our customer support team will be happy to assist.

3. Shipping Origin

To offer a carefully curated collection at accessible prices, Margaret Sydney works with international manufacturing and fulfilment partners.

Depending on product availability, your order may be shipped directly from one of our international fulfilment centres before being handed over to local delivery partners for final delivery throughout Australia and New Zealand.

We work closely with our fulfilment partners to maintain product quality and reliable order processing.

In some cases, items within the same order may be dispatched separately and arrive in multiple packages.

4. Shipping Partners

We work with international shipping providers and established local delivery partners, including Australia Post, NZ Post, and other available carriers.

The delivery provider may vary depending on your location, product availability, and shipping arrangements.

5. Delivery Delays

While we always aim to deliver within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • High order volumes

  • Public holidays

  • Severe weather conditions

  • International customs processing

  • Carrier or logistics delays

  • Remote or regional delivery locations

If your shipment is affected by a delay, we will provide available updates and assist with delivery enquiries.

If your order is significantly delayed or appears to be lost, please contact our support team so we can investigate and arrange an appropriate resolution in accordance with applicable consumer protection laws.

6. Remote & Regional Areas

Deliveries to remote or regional locations throughout Australia and New Zealand may require additional transit time.

Delivery estimates can vary depending on local postal services, accessibility, and shipping conditions.

We appreciate your patience and understanding when additional delivery time is required.

7. PO Box Deliveries

We accept deliveries to PO Box addresses where supported by our shipping partners.

Please ensure that your shipping information is complete and accurate when placing your order.

If your selected delivery service does not support PO Boxes, our customer support team may contact you to request an alternative address.

8. Customs & Duties

For orders delivered within Australia and New Zealand, any applicable import duties, customs charges, or taxes will be handled in accordance with the charges disclosed at checkout and applicable law.

Where Margaret Sydney confirms that duties and import charges are included in the order price, customers will not be required to pay additional customs charges upon delivery.

If any additional import charges may apply, customers will be informed where required before completing their purchase.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@margaretsydney.com.

We will do our best to update your information before your order is dispatched.

Once an order has entered the shipping process, address changes may no longer be possible.

10. Lost or Undelivered Packages

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will work with our fulfilment and shipping partners to investigate the delivery status.

Where a package is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund in accordance with applicable consumer protection laws.

Nothing in this policy limits your statutory rights under the Australian Consumer Law or applicable New Zealand consumer protection legislation.

11. Need Assistance?

If you have any questions regarding your order, shipping, delivery, or tracking information, our customer support team is always happy to help.

Margaret Sydney

Website: https://margaretsydney.com

Email: support@margaretsydney.com

We aim to respond to all enquiries within 24 hours, Monday to Saturday.

Thank you for shopping with Margaret Sydney. We appreciate your trust and look forward to delivering your order.