Frequently Asked Questions

We've answered the questions we receive most often to make your shopping experience with Margaret Sydney as smooth and enjoyable as possible.

If you can't find the answer you're looking for, our customer support team is always happy to help.

1. How long does delivery take?

Order Processing: 1–2 Business Days

Shipping Time: 7–12 Business Days

Estimated Total Delivery: 8–14 Business Days

Once your order has been dispatched, you'll receive a shipping confirmation email.

Tracking information can be accessed through your order status page once available.

Please allow 24–72 hours for tracking information to become available after dispatch.

2. Do you offer free shipping?

Yes.

We offer FREE Standard Shipping on all orders throughout Australia and New Zealand, with no minimum purchase required.

3. Where is Margaret Sydney based?

Margaret Sydney is an online fashion boutique inspired by timeless elegance and effortless Australian style.

We serve customers throughout Australia and New Zealand.

To offer carefully curated collections at accessible prices, we work with international manufacturing and fulfilment partners while arranging delivery through established shipping providers.

4. Where are your products shipped from?

To provide a wider selection of fashionable products while maintaining competitive prices, some orders may be prepared and dispatched from our international fulfilment centres.

We work with our fulfilment partners to maintain product quality and reliable order processing.

Orders may be delivered through established international and local shipping providers, including Australia Post, NZ Post, and other available carriers.

5. What if I receive a damaged or incorrect item?

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

We'll review the issue and arrange an appropriate remedy, including a repair, replacement, or refund, in accordance with applicable consumer protection laws.

The suggested reporting period does not limit your statutory consumer rights.

6. Can I cancel my order?

Yes.

You may request to cancel your order within 24 hours of purchase, provided it has not already entered processing or dispatch.

After this period, cancellation can no longer be guaranteed.

If you need to make changes to your order, please contact our support team as soon as possible.

7. What is your return policy?

We offer a 30-day return policy on eligible items.

For standard change-of-mind returns, products must be:

• Unused

• Unworn

• In their original condition

• Returned with all original tags and packaging

We do not charge restocking fees.

For complete details, please refer to our Return and Refund Policy.

Your statutory consumer rights remain unaffected.

8. When will I receive my refund?

After your return has been received, inspected, and approved, where a return is required:

• Refunds are processed within 7 business days.

• Your bank or payment provider may require an additional 3–5 business days before the funds appear in your account.

All refunds are issued to the original payment method unless otherwise agreed or required by law.

9. Can I exchange an item?

Yes.

If you'd like a different size or colour, simply contact our customer support team.

We'll gladly help arrange an exchange, subject to product availability.

If an exchange is unavailable, we'll discuss the applicable return or refund options with you.

10. How can I contact customer support?

You can reach our customer support team at:

support@margaretsydney.com

Our team aims to respond to enquiries within 24 hours, Monday to Saturday.

For questions regarding an existing order, please include your order number so we can assist you more efficiently.

11. Do you ship internationally?

We currently deliver throughout Australia and New Zealand.

We're continually reviewing opportunities to expand our delivery network and may offer shipping to additional destinations in the future.

12. Do you have a physical store?

No.

Margaret Sydney operates exclusively online, allowing us to focus on carefully curated fashion collections, accessible prices, and personalised customer support.

Our products are sourced and fulfilled through our network of international partners.

13. Can I track my order?

Absolutely.

Once your order has been dispatched, you'll receive a shipping confirmation email.

Tracking information will be available through your order status page once provided by our shipping partners.

Please allow 24–72 hours for tracking updates to become available.

If you need additional assistance, our customer support team will be happy to help.

14. What if my order is delayed?

Although we aim to deliver orders within the estimated delivery timeframe, occasional delays may occur due to:

• High shipping volumes

• Public holidays

• Severe weather conditions

• International customs processing

• Carrier delays

• Remote or regional delivery locations

If your order appears significantly delayed, please contact our support team.

We'll investigate the delivery status and help arrange an appropriate resolution, including a replacement or refund where applicable.

15. Are there any additional fees?

We offer FREE Standard Shipping throughout Australia and New Zealand.

The total price displayed at checkout includes applicable charges disclosed before purchase.

Any additional taxes, duties, or import charges will be handled in accordance with the information provided at checkout and applicable law.

We are committed to transparent pricing and do not add undisclosed handling fees after checkout.

16. Can I order multiple items?

Absolutely.

You're welcome to purchase multiple items in a single order.

Depending on product availability and fulfilment arrangements, items may occasionally be shipped separately and arrive in multiple packages.

There is no additional standard shipping charge for separately dispatched items.

Still Need Help?

If you couldn't find the answer you were looking for, our friendly customer support team is always happy to assist.

Margaret Sydney

Website: https://margaretsydney.com

Email: support@margaretsydney.com

We aim to respond to all enquiries within 24 hours, Monday to Saturday.

Thank you for choosing Margaret Sydney. We appreciate your trust and look forward to making your shopping experience as enjoyable as possible.